Refund Policy Dripfit Co. Effective Date: August 10, 2025 Version 1.0 Prepared by: Dripfit Co. Management Team Contact: support@dripfit.uk Website: https://dripfit.uk

This refund policy is designed to be clear, customer-friendly, and compliant with relevant laws (e.g., UK Consumer Contracts Regulations and EU consumer rights for a 14-day cooling-off period). It builds on standard Shopify best practices, tailored to Dripfit Co.'s product range (jewellery, clothing, pet products, and kitchen items), which may include custom or perishable goods. It assumes a 30-day window to align with common e-commerce standards and provides protections for the merchant against abuse. Merchants should consult legal advice for their specific jurisdiction and update placeholders (e.g., addresses, emails) before implementing.

Overview

At Dripfit Co., we want you to love your purchase. If you're not completely satisfied, we're here to help with returns, exchanges, or refunds. We offer a 30-day return policy from the date you receive your item(s). For customers in the European Union (including the UK), you also have a statutory 14-day cooling-off period to cancel your order for any reason.

Please note: This policy applies to all products purchased through our website. We process refunds via your original payment method through our Shopify platform.

Eligibility for Returns and Refunds

To qualify for a return or refund:

• You must request it within 30 days of receiving your order (or within 14 days for EU/UK cooling-off rights).
• The item must be unused, unworn, in its original condition, with all tags attached, and in the original packaging.
• You must provide proof of purchase (e.g., order confirmation email or receipt).
• For defective, damaged, or incorrect items: Contact us immediately upon receipt for a full evaluation—we'll make it right with a refund, replacement, or exchange.

Exclusions and Non-Returnable Items

We cannot accept returns or issue refunds for:

• Custom or personalized products (e.g., engraved jewellery or made-to-order items).
• Perishable goods (e.g., any food-related kitchen products).
• Personal care or hygiene items (e.g., certain pet grooming products if opened).
• Hazardous materials, flammable items, or gases.
• Sale or discounted items (final sale unless defective).
• Gift cards or digital downloads.
• Items marked as non-returnable at the time of purchase.

If you have questions about a specific product, contact us before purchasing.

How to Request a Return or Refund

1. Contact Us: Email support@dripfit.uk (or your designated support email, e.g., majdalmawal70@gmail.com) with your order number, reason for return, and photos if applicable (e.g., for damages).
2. Approval: We'll review your request within 2-3 business days and notify you if approved. If yes, we'll provide a return shipping label (at our cost for defective items; otherwise, return shipping is your responsibility unless we made an error).
3. Ship Back: Send the item to: [Insert Full Return Address, e.g., Dripfit Co. Returns, Unit X, Street Name, City, Postcode, UK]. Items returned without prior approval may not be accepted.
4. Inspection: Once received, we'll inspect the item (typically within 5 business days) and confirm eligibility.
5. Refund Processing: If approved, refunds will be issued to your original payment method within 10 business days. Note: It may take additional time for your bank or card issuer to post the refund (up to 15 business days total). Original shipping fees are non-refundable unless the return is due to our error.

For exchanges: Follow the same process, but note the desired replacement (subject to availability). The quickest way is to return the original item and place a new order—we'll refund the return once processed.

Shipping and Costs

• Return Shipping: You pay for return shipping unless the item is defective, damaged, or incorrect (in which case, we cover it).
• Original Shipping: Non-refundable except for faulty items or our errors.
• We recommend using tracked shipping for returns to avoid loss— we're not responsible for items lost in transit without proof of delivery.

Damages, Defects, or Wrong Items

Inspect your order upon arrival. If there's an issue:

• Contact us within 7 days of receipt.
• Provide photos and details.
• We'll offer a full refund (including shipping), replacement, or store credit—no questions asked for verified defects.

EU/UK 14-Day Cooling-Off Period

If your order ships to the EU (including UK post-Brexit), you can cancel within 14 days of receipt for any reason. The item must meet eligibility conditions above. We'll refund the full amount (including standard outbound shipping costs) once the item is returned and inspected. You cover return shipping unless specified otherwise.

Questions or Issues

If your refund hasn't appeared after 15 business days, or for any other concerns, reach out to us at support@dripfit.uk. Our support team is available 24/7.

This policy was last updated on [Insert Date, e.g., August 10, 2025]. We reserve the right to amend it—changes will be posted here. By purchasing, you agree to these terms.

For more details on our shipping, privacy, or terms of service, visit the respective pages on our site.

This policy is more comprehensive than the existing one on your site, addressing gaps like a complete return address placeholder, clearer processes, and explicit ties to product categories. It encourages trust while minimizing disputes. Implement it via Shopify's admin under Settings > Policies, and ensure it links in your footer for visibility. If needed, customize further based on your operations.